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Terms and Conditions 2017-09-19T15:36:31+00:00

Our Terms and Conditions

Booking Fees

To help us keep our administration costs low, there is a booking fee of £3 per transaction on all telephone bookings. If you would like to opt for our monthly payment option, a one-off £2 fee is applicable on all phone or online bookings.

Availability

Places are subject to availability – this is regularly updated online and will show as ‘Call to Book’ if there is any change to availability

Under 5s

Due to our Ofsted registration, children aged 4 can only attend for a maximum of 4 hours each day, this would be on our Mornings Only programme / Taster week package. Once 5, children are able to attend the full day.

Please contact the Membership Team for more details on 0114 263 2160.

Standard Payment

The whole cost of the camp is taken by credit or debit card when booking by phone or via our website. A £3 booking fee is charged on any booking made over the phone.

Staged Payments

We offer monthly payments if you are booking well in advance of the start of camp. If you wish us to debit your card over a few monthly instalments rather than in one lump sum, simply inform us at the time of booking. There will be an additional £2 booking fee for this service where available. Please note all payments will be taken before the camp commences and there will be an initial payment of 30% of the total amount.

Childcare vouchers

We accept all types of vouchers as full or part payment for bookings made in England.

Payment must be received by us four weeks prior to the start of camp. A deposit of £1 will be taken from a credit/debit card at the time of booking and the balance will be deferred to a payment date 4 weeks prior to the start of camp.

At the time of booking you will be given your deadline date(s). Any outstanding fees at the deadline will be charged to the credit/debit card provided at the time of booking. Childcare Vouchers can still be sent to us and will be refunded retrospectively (to the card you originally paid with).

To secure your places contact the team on 0114 263 2160, or book online and select Childcare Vouchers as your Payment Preference.

Find out more about childcare vouchers on the HMRC website.

Children from overseas

We welcome from outside the UK, however for safety and welfare we ask for them to have a understanding of the English language.

Cancellation charges

Any cancellations of camp places must be received in writing with supporting medical evidence if relevant.

Cancellations are subject to a 30% cancellation fee and the remainder will be refunded to you by the original payment method. Alternatively we can keep the full amount as credit for use in the future (upto 12 months).

Cancellations made within 7 days prior to the start of camp can only be made by our Membership Team, please call 0114 2632160 to discuss your booking.

At any point before the start of camp you can amend your dates free of charge (subject to availability – See below for more details).

Change your booking

We will change a booking like for like at any point (subject to availability). If you are changing your original package, this may incur a charge or a refund or credit note. We will always advise you of the most cost effective way to amend your booking.

Please note if you are wanting to change the package you have booked, this may incur additional fees.

Using offers or discount codes

We offer various discounts in the form of Early Booking Discount, Friends & Family discount, discount codes and multi-buy deals. Only one discount can be applied per booking and cannot be used in conjunction with any other discount or promotion.

Waiting lists

If the camp you require is fully booked, you will be placed on a waiting list and in the event of any cancellations we will attempt to contact you and book your child on to the camp.

Friends requests

A request can be made for friends / siblings to be together on camp. We endeavour to honour all requests, however because of strict group sizes and group ratios, we are unable to guarantee this.

Exclusions

We reserve the right to exclude or refuse any person at any time prior to and during the camp if, in our opinion, that person is incompatible with the general well being of the camp.

To give the very best experience, we have a number of policies in place regarding the safety and welfare of the children in our care.  View our policies >>>