Information for Parents

This page provides essential parent information to ensure you and your children arrive ready for a fantastic experience.

Before Your First Day

  1. Log into your account and update your account details and the details of your children
  2. View the times of your camp within Bookings on your account
  3. You’ll need your membership number for registration, this can be found on the Membership Card in your account
  4. Venue information varies, so please check your venue page for accurate details of facilities, directions and important messages
  5. Activity timetables will be displayed at your venue

You will find answers to the most commonly asked questions in the FAQs section below.

What to Bring to Camp Each Day

You will need

  • A packed lunch, snacks for morning and afternoon breaks and a refillable drink bottle with your child’s name on it

  • Swimming Kit including a towel – please check the swimming facilities at your venue here

  • Change of clothes for Wet Wednesday activities each Wednesday (n/a during half-term camps)

  • Clothing for indoor and outdoor activities, and varying weather conditions

  • Pack of tissues so that should they need to, they can ‘Catch it, Kill it and Bin it’

  • A book or magazine for when we offer breaks from activity for short periods

You won’t need

  • Mobile phone use is not allowed, but children bringing phones must keep them in their personal bag

  • Sports equipment – we’ve got plenty!

  • Money – we don’t provide tuck shops

  • Valuables and non-essential jewellery

Securely Checking Your Child In & Out

The safety of your child is paramount and our commitment to safeguarding means that we register your child on arrival and have a secure signing out process. We’ll ask for your membership number as a security measure when you collect your children.

The process for drop off and collection is:

  • A staff member will be present at the entrance to register your child and remind you to keep your membership number available for review
  • On collection of your children, our staff will use radios to communicate your arrival and we will bring your child to the entrance for you
  • You must quote your membership number and our staff will place their own initials on the register on behalf of the collecting person
  • Children over the age of 11 can sign themselves out if their parent/carer has registered their consent at the point of booking

Health and Safety

Our guiding principle for all policies and procedures is that we are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.

Accidents

Inevitably, bumps and scrapes happen from time to time and there will be at least one First Aid qualified team member on site. For minor accidents, an accident form will be completed and discussed with you when you collect your child. We will contact you by phone in the case of a more serious accident or incident.

Bullying , Child protection, Behaviour & Complaints

Please click here for our policies

Children with Medical Conditions

We trust that you will give us as much information as possible about any medical conditions for your child before camp starts via your account. Medical information will remain confidential and only referred to by our on-site personnel.

Additional Needs Policy – click here

Insurance

We have public liability and employer’s liability insurance.

Ofsted Registration

All Kings Camps in England are registered on Ofsted’s voluntary register. We work closely with Ofsted to ensure we work within their helpful and proven guidelines.

Nut Allergies

Our camps are ‘nut free’ and we reiterate this to children each day as part of the daily welcome talk. Please speak to our membership team if your child requires an EpiPen.

Safeguarding Policy

We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.

Safeguarding Policy – click here

Making and Amending Bookings

Amending Bookings

Call and we’ll do our best to accommodate your request, including date changes, subject to availability. Please provide as much notice as possible – a minimum of 24 hours before your child’s first day is required. We’re unable to move individual days or part weeks.

Booking Terms and Condition – click here

Full-Week Programmes

Our programmes are designed to get the best out of every child and operate from 8.15am – 5.30pm. We don’t provide day or partial week programmes.

Childcare Vouchers

We accept childcare vouchers in England – click here for more information.

If my child is sick or unable to attend

Call  01142632160 and one of our team will inform the Site Manager.

Frequently Asked Questions (FAQs)

Activity Timetable

Our programmes are structured to bring the best out of every child and are timetabled to make the most of the facilities, the group dynamics and of course, the weather. Although children cannot choose activities, we ensure they experience a wide variety of sports and active games.

Age Requirements

Our programmes are suitable for children who have had their 5th birthday by the time they attend. We have programmes suitable for children up to 17 years.

Contacting Children

If you need to contact your child, please call 0114 263 2160 and we’ll contact the Site Manager on your behalf.

Drop-off & Collection

Children can be dropped-off between 8.15am and 9.30am and collection is between 4.00pm and 5.30pm. Camps at military locations may operate different hours, so please check your booking confirmation or venue page.

If you arrive after 9.30am and you’re unable to gain access, please call 0114 2632160 and they will contact the Site Manager.  On collection, if you’re unable to arrive by 5.30pm please call 0114 2632160.

Food & Drink

Children should bring a packed lunch, snacks for morning and afternoon breaks and a refillable drink bottle with their name on it. We have a no nuts policy on camp. (At our Liverpool venue, we follow the venues Kosher requirements)

Friends and Groups

We’re unable to guarantee friend requests as we must ensure we fulfil staff-child ratios. Change of groups can be requested to the Site Manager from the second day of each week.

Lost Property

To reduce the likelihood of items being lost, please label clothing, drinks bottles and lunch boxes. We leave all lost property with the venue for 2 weeks after the last week of each season, so you’re able to collect items from your local venue.

Outdoor Activities

We’ll be outside as much as weather permits at venues with outdoor space (Check here for facilities at your venue). Please ensure your child has clothing and shoes for both indoor and outdoor activities.

Staff

All of our Red Tops undergo a thorough selection and preparation process including:
– Interview
– Professional and personal reference checks
– Registration and clearance with the Disclosure Barring Service (DBS) or Scotland’s PVG scheme
– Online training courses
– In-person induction
– On-the-job mentoring
– Performance evaluations and scoring