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About Us 2017-07-05T14:13:11+00:00

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FAQs

Will my child be grouped with friends? 2017-08-22T13:22:05+00:00

Many children arrive not knowing other children and part of attending Kings is developing new friendships, however we do our best to accommodate friends requests.

What happens if my child has an accident? 2017-08-22T13:48:09+00:00

We have tried and trusted policies for a wide variety of circumstances, Click here

Policies on Bullying  / Child protection / Behaviour & Complaints 2017-08-22T13:49:24+00:00
What about insurance? 2017-08-22T13:50:03+00:00

We have public liability and employer’s liability insurance cover.

Are you Ofsted registered? 2017-08-03T08:17:12+00:00

Yes, all Kings Camps in England are registered with Ofsted’s voluntary register. We work closely with Ofsted to ensure we stick to all of their excellent guidelines.

How do you select your staff? 2017-08-22T13:51:50+00:00

All of our Red Tops undergo a thorough selection and preparation process including:
– Interview
– Professional and personal reference checks
– Registration and clearance with the Disclosure Barring Service (DBS)
– 3 online learning courses
– In-person induction
– On-the-job mentoring
– Performance evaluations and scoring

My child is forgetful – how do I claim lost property? 2017-08-22T13:52:38+00:00

Please label clothes. We leave lost property at venues so it’s easy for you to collect.

What should I do if my child is sick or unable to attend? 2017-08-22T14:23:17+00:00

You’re responsible for ensuring your child is well-enough to participate in sports activities and for ensuring other children aren’t affected by your child’s ill-health, please call our Membership Team – 0114 263 2160 – if you want advice or to confirm your child won’t be attending

Can I contact my child? 2017-09-15T13:42:54+00:00

If you need to contact your child call us on 0114 263 2160 and we’ll contact the site manager on your behalf. Please do not send your child to camp with a mobile phone.

Can I pay in instalments? 2017-08-22T14:25:49+00:00

Yes. If you book more than 2 months in advance we can set up a monthly payment plan for you.

Can I make changes to my booking? 2017-08-22T14:27:10+00:00

Yes, you can call us to change the days your child is attending, or the programme providing you do so a minimum of 24 hours before your child’s experience starts. Click here for our cancellation terms and conditions.

What are theme days? 2017-08-22T14:27:48+00:00

Wet Wednesday happens every Wednesday and includes outdoor water games so remember a change of clothes!

The Kings Games happens every Friday, it’s the opportunity for you to see your child in action, you’ll find more details at your camp.

What about swimming? 2017-08-22T14:28:32+00:00

Swimming is available at most of our venues and as part of our Multi-Active Programme. We aim for every child to swim at least 2-3 times per week so we recommend your child brings their swimming kit every day.

Visit the venue page or call our Membership Team to check if there’s a pool at your venue.

What about outdoor activities? 2017-08-22T14:29:39+00:00

Whenever the weather is dry and warm we get children outside as much as possible. Please ensure your child has shoes for indoor and outdoor activities and the right clothing.

What about children from overseas? 2017-08-22T14:30:42+00:00

We welcome children from outside the UK providing they have a basic understanding of English.

My child has a medical condition – can they still attend? 2017-08-22T14:31:24+00:00

It’s your responsibility to let us know about any medical condition your child has before camp starts – please enter full details on your account. Medical information remains confidential to staff members at your venue.

Do you accept childcare vouchers? 2017-08-22T14:32:05+00:00

Yes, we accept all childcare vouchers in England – Click here for more information.

How do I validate my booking ticket? 2017-08-22T14:32:31+00:00

If you have booked online we’ll send you an email two weeks before camp starts to ask you to validate your booking, which you do via our website. Logging into your account and confirming your child’s details generates an electronic booking ticket for you to download and take with you to camp.

What time can I drop off & collect my child? 2017-08-22T14:33:17+00:00

Please check your booking confirmation for details of your start and finish times.

Do you provide food & drink? 2017-08-22T14:51:08+00:00

No. Parents must provide a packed lunch, snacks and a refillable drinks bottle

Can I book individual days? 2017-08-22T14:50:24+00:00

Our FlexiCare package enables children to attend 1 day or more

Can my child choose the activities they do on camp? 2017-08-22T14:51:48+00:00

Our programmes are designed so you can select the right activities for your child but variety is part of our DNA and our programmes are structured and timetabled to bring out the best in every child and to make the most of facilities, weather and group dynamics.

What age does my child need to be? 2017-08-22T14:52:34+00:00

Our programes are for school attending 4 year olds to 17 years. In line with Ofsted regulations, children from school attending 4 year olds can attend for a maximum of 4 hours daily. In Scotland and Wales, children aged 4 in full-time, compulsory education can enjoy a full day with us. Otherwise they can only attend for a maximum of 4 hours – our Mornings Only package is perfect for younger children.

Where’s the location of my camp? 2017-08-22T14:53:31+00:00

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