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About Us 2017-07-05T14:13:11+00:00

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FAQs

Are you Ofsted registered? 2017-10-31T10:59:45+00:00

Yes, all Kings Camps in England are registered on Ofsted’s voluntary register. We work closely with Ofsted to ensure we work within their helpful and proven guidelines.

Do you provide food & drink? 2017-10-31T11:11:00+00:00

No. Children must arrive each day with a packed lunch, snacks and a refillable drinks bottle.

Can I make changes to my booking? 2017-10-31T11:03:45+00:00

Yes, you can call us to change the programme or the dates your child is attending, providing this is a minimum of 24 hours before your child’s experience starts. Click here for our cancellation terms and conditions.

Will my child be grouped with friends? 2017-10-31T10:57:13+00:00

Many children arrive not knowing other children and part of attending Kings is developing new friendships, however we do our best to accommodate friend requests made at the prior to arriving on camp.

What about outdoor activities? 2017-10-31T11:06:24+00:00

As long as the weather is dry and warm, we’ll be outside as much as possible. Please ensure your child has clothing and shoes for both indoor and outdoor activities.

What are the swimming arrangements? 2017-10-31T11:05:43+00:00

Swimming is available at most of our venues as part of our Multi-Active Programme. We aim for every child to swim at least 2-3 times per week so we recommend your child brings their swimming kit every day.

Visit the venue page or call our Membership Team to check if there’s a pool at your venue.

Do you accept childcare vouchers? 2017-08-22T14:32:05+00:00

Yes, we accept all childcare vouchers in England – Click here for more information.

Can I pay in instalments? 2017-10-31T11:02:38+00:00

Absolutely. If you book more than 2 months in advance we can set up a monthly payment plan for you.

Can I book individual days? 2017-10-31T12:52:30+00:00

We know the full week isn’t always an option and so we also offer bookings for individual days with our FlexiCare package . You can even spread these days across different seasons to obtain a lower cost-per-day!

What time can I drop off & collect my child? 2017-08-22T14:33:17+00:00

Please check your booking confirmation for details of your start and finish times.

Are there any special features or themes we should be aware of? 2017-10-31T11:04:55+00:00

Wet Wednesday happens every Wednesday and includes outdoor water games so remember a change of clothes!

The Kings Games happen every Friday afternoon on camp, it’s the perfect opportunity to see your child in action, more details will be available on camp.

Can my child choose the activities they do on camp? 2017-10-31T12:52:51+00:00

We design a range of programmes so you can select the most enjoyable activities for your child but variety is also part of our DNA so our programmes are structured to bring out the best in every child and timetabled to make the most of the facilities the group dynamics and of course, the weather!

How do I validate my booking ticket? 2017-10-31T11:10:10+00:00

If you book online we’ll send you an email two weeks before camp starts asking you to log into your account and to check we have all the correct details for your child Once complete, you’ll be able to download your electronic booking ticket to take onto camp.

What age does my child need to be? 2017-10-31T12:53:11+00:00

Our programmes are suitable for children attending school and who are aged from 4 years to 17 years . In line with Ofsted regulations, school-attending 4 year olds can attend for a maximum of 4 hours per day in our Mornings package . In Scotland and Wales, children aged 4 and in full-time, compulsory education can enjoy a full day on camp. Children not in compulsory education can still attend our Mornings Only package – perfect for younger children!

How do I find my closest camp? 2017-10-31T12:52:04+00:00
How do you select your staff? 2017-10-31T11:00:53+00:00

All of our Red Tops undergo a thorough selection and preparation process including:
– Interview
– Professional and personal reference checks
– Registration and clearance with the Disclosure Barring Service (DBS) or Scotland’s PVG scheme
– Online training courses
– In-person induction
– On-the-job mentoring
– Performance evaluations and scoring

My child is forgetful – how do I claim lost property? 2017-10-31T11:01:17+00:00

Please label clothing, drinks bottles and lunch boxes. We leave all lost property with the venue so it easy for you to collect.

Can I contact my child? 2017-10-31T11:02:18+00:00

If you need to contact your child whilst on camp, please call us on 0114 263 2160 and we’ll contact the Site Manager directly on your behalf.

What about children from overseas? 2017-10-31T11:06:54+00:00

We welcome children from outside the UK, however in the name of child welfare, all children must have at least a basic understanding of English in order to understand instructions and to communicate safely with our Red Tops and other children.

My child has a medical condition – can they still attend? 2017-10-31T11:09:08+00:00

We trust that you will give us as much information as possible about any medical condition your child has before camp starts – please share full details on your account at the time of booking. All information will remain confidential with the Red Tops at your venue. Please read our Additional Needs Policy

What about insurance? 2017-10-31T10:59:14+00:00

All of our camps have full public liability and employer’s liability insurance cover giving you extra peace of mind.

What happens if my child has an accident? 2017-10-31T10:58:02+00:00

We have tried and trusted policies for a wide variety of circumstances, Click here to read in more detail

What should I do if my child is sick or unable to attend? 2017-10-31T11:01:45+00:00

You know your child best. That’s why we trust that you’re responsible for ensuring your child is well-enough to participate in sports and activities, and for ensuring other children aren’t affected by your child’s ill-health. Please call our Membership Team – 0114 263 2160 – if you’ need advice or to tell us your child won’t be attending.

Policies on Bullying , Child protection, Behaviour & Complaints 2017-10-31T10:58:49+00:00

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